Refund and Cancellation Policy

Learn about our refund and subscription cancellation policies.

1. Subscription and Payment

By subscribing to HR Saathi, you agree to the pricing and payment terms specified in your subscription agreement.
All subscription fees are non-refundable unless stated otherwise.

2. Cancellation and Refund

One-Time Setup Fee

The setup fee charged at the time of onboarding is a one-time cost that covers initial configuration, deployment, and client-specific integration necessary to activate your HRSaathi instance. This fee is eligible for a full refund if requested within 7 days from the date of activation. After this 7-day period, the setup fee becomes non-refundable.

Monthly Subscriptions

You may cancel your subscription at any time, but no refund will be provided for the current billing cycle.

Annual Subscriptions

Cancellations within 7 days of purchase are eligible for a full refund.
Cancellations made after 7 days will not be eligible for a refund.

3. Refund Eligibility

Refunds will be processed only under the following conditions:

Duplicate charges due to a billing error.
Platform downtime exceeding 72 consecutive hours.
Service failure caused by HR Saathi.

4. Refund Process

Contact Support

Review and Approval

Our team will review your request and verify eligibility for a refund.

Processing

Approved refunds will be processed within 10-15 business days to the original payment method.

5. No Refund Exceptions

No refunds will be issued for:

Partial service usage during the billing period.
User-initiated account suspension or termination.
Dissatisfaction with service features that are provided as described.

6. Modification of Policy

Skysoft IT Services Pvt. Ltd. reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting.

Need Help?

If you have any questions about our refund and cancellation policy, please don't hesitate to reach out to our support team.

Email: support@hrsaathi.com

Phone: +91 78958 15412